Consulting:
Solving Problems

We partner with you to ensure that we deliver value in line with the problem to be solved.

What is Consulting?

Consulting is when we collaborate with clients to address complex business challenges. By drawing on expertise in various domains, our consultants evaluate issues, devise strategic solutions, and facilitate innovative problem-solving.

At The Human Touch (THT), technology enables us to work seamlessly with clients worldwide through clear project tracking and portfolio management.

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Explore our suite of
Consulting projects

Organisational Development

Organisational Development

Is your organisation facing low productivity, poor performance, and business inefficiencies?

Solve those challenges with Organisational Development (OD), which aligns strategy, structure, people, rewards, metrics, and management processes to improve an organisation’s capabilities. OD allows for the integration of culture, human resource management, change management, and organisational behaviour to successfully deliver the business’s strategy.

Business and Human Capital Strategies Development

Business and Human Capital Strategies Development

Business Strategy articulates your business’s Vision and Mission, the values that guide how we achieve what we need to achieve, articulation initiatives and success measures, and a detailed, balanced scorecard that ensures your business is on track to deliver its strategy successfully.

Human Capital Strategy aligns engaged talent with current and future business needs. It ensures the culture drives a high-performing environment, and crafts Total Reward Strategies to deliver a holistic employee experience.

Organisational Design

Organisational Design

Are you struggling to accommodate business growth? Are productivity issues, poor performance, and business inefficiencies slowing you down?

Turn things around with Organisational Design, a step-by-step methodology for aligning workflow, procedures, structures, and systems with current business realities and goals.

At THT, we follow these steps for effective Organisational Design:

The Human TouchDefine the design principles in line with the business strategy.
The Human TouchDefine the operating model that enables the organisation to deliver in an integrated approach.
The Human TouchDefine the value chain that demonstrates the value to be achieved.
The Human TouchDefine the functional bucket required to deliver value.
The Human TouchDesign the organisational structure that ensures the value is delivered in line with the Vision and Mission.
The Human TouchDesign the competency framework in line with the structure and business strategy.
The Human TouchDesign a performance management infrastructure that holds everyone in the company accountable regarding their roles and level of work.

Integrated Talent Management Strategies

Integrated Talent Management Strategies

Are you battling high turnover, skills gaps, and silos within your HR functions? Are ineffective onboarding and inconsistent performance levels sabotaging your business?

Integrated Talent Management Strategies look at the human resources department within an organisation to align various HR functions for a cohesive talent management strategy.

Our approach encompasses:

The Human TouchRecruitment and selection.
The Human TouchOnboarding and integration.
The Human TouchPerformance management.
The Human TouchLearning and development.
The Human TouchSuccession planning.
The Human TouchCareer pathing and development.
The Human TouchEmployee engagement and retention.
The Human TouchWorkforce analytics and planning.

Total Rewards Strategies

Total Rewards Strategies

High turnover rates, difficulty attracting top talent, low employee engagement, and limited career development opportunities are all signs you need Total Rewards Strategies.

Total Rewards Strategies take a holistic approach to employee compensation that combines monetary and non-monetary rewards. The goal is to create a rewarding system that boosts job satisfaction and employee retention by aligning with organisational objectives.

Total Rewards Strategies integrate the following elements:

The Human TouchCompensation.
The Human TouchBenefits.
The Human TouchWork-life balance (including paid time off).
The Human TouchRecognition and rewards.
The Human TouchInclusive culture.
The Human TouchManagerial impact.

HR Infrastructure Design

HR Infrastructure Design

Inefficient HR processes and long turnaround times. High turnover rates and a lack of talent pipeline. Compliance issues and poor employee satisfaction. These are just a few challenges without HR Infrastructure Design.

HR Infrastructure Design establishes the essential framework, processes, systems, and resources that your HR function requires to deliver the services your business needs. This infrastructure supports employee satisfaction and productivity by ensuring timely day-to-day HR services.

HR Infrastructure Design provides a foundation for your HR function to support organisational growth - strategically.

Learning and Development Strategy

Learning and Development Strategy

Are you experiencing skills gaps, resistance to change, and a need for more innovation and creativity? If so, it’s time to consider a Learning and Development Strategy.

Learning and Development Strategy takes a structured approach to grow your workforce's knowledge, skills, and capabilities, fostering both individual and organisational growth. It includes systematic plans and initiatives that facilitate continuous learning, skill development, and performance improvement to equip employees to meet current and future challenges.

Leadership Brand and Development

Leadership Brand and Development

Inadequate alignment between culture design and business needs is a sign you could benefit from Leadership Brand and Development.

Leadership Brand and Development develops exceptional managers who possess a distinct set of talents aligned with the organisation’s vision and who consistently embody the company’s values. This leadership brand helps establish a culture that not only inspires but also promotes psychological safety, encouraging employees and managers to contribute consistently to shareholder value.

From Employee Value Proposition To Employee Experience

From Employee Value Proposition To Employee Experience

The Employee Value Proposition (EVP) defines what a company offers to its staff regarding rewards and benefits. The Employee Experience broadens this scope to include aspects like culture, environment, development opportunities, and value alignment.

Unlike the EVP, the Employee Experience is led from the employee's perspective.

Change Management

Change Management

Resistance to change leads to high turnover and low morale. As performance declines, customer complaints and operational inefficiencies rise. This signals the need for Change Management.

Change Management adopts a structured approach and framework designed to effectively plan, implement, and manage organisational change initiatives. This process utilises specific processes, tools, and techniques to support individuals, teams, and the entire business in transitioning from their current state to a desired future state.

Organisational Culture and Values Design

Organisational Culture and Values Design

Have you noticed a misalignment in how your organisation operates and services clients? Is employee engagement at an all-time low alongside satisfaction and performance?

Organisational Culture and Values Design meticulously defines and shapes the culture your organisation needs to achieve its strategic objectives. Our Organisational Culture and Values Design follows this process:

The Human TouchIdentify the current organisational culture.
The Human TouchWorkshop to define the necessary values, beliefs, attitudes, systems, and rules that influence employee behaviours in alignment with strategic goals.
The Human TouchDesign the required culture and embed the pertinent values and behaviours into the organisation.

Competency and Career Management

Competency and Career Management

Do you struggle to hire the right people due to unclear competencies? Is it challenging to upskill employees because there aren’t clear competency metrics?

Competency and Career Management define the specific skills and capabilities required for an organisation to successfully deliver on its mandate. This strategy aligns these competencies with the career paths within the organisation to ensure employee development and promotions are measured effectively and support both business needs and individual career objectives.

Workforce Planning

Workforce Planning

Without proper Workforce Planning, organisations may struggle to reduce labour costs, face inefficient resource allocation, and fail to manage workforce risks proactively.

Workforce Planning entails a thorough analysis of your current workforce. It assesses future workforce requirements aligned with strategic business objectives and identifies gaps between current capabilities and future needs. This process leads to developing targeted plans to close these gaps.

Empowering People, Driving Business Performance.

The engine behind Consulting

1
Organisational Development Consultant
2
Talent Management Specialist
3
Consulting Delivery Team
4
Change Management Consultants
5
Total Rewards Specialist
6
Organisational Effectiveness Specialist
7
Organisational Design Specialists
The Human Touch Consulting
8
Leadership Development Specialist
9
Training and Development Specialist
10
Learning and Development Thought Leader
11
HR Consultant
12
HR Thought Leader
13
Compensation Specialist
14
Process Engineers

Our approach to Consulting

The Human Touch Consulting

Analyse

We understand your current environment to ensure our solutions and implementation approaches are relevant.

The Human Touch Consulting

Design

We design relevant solutions based on the outcome of the analysis to address your business requirements.

The Human Touch Consulting

Implement

We implement solutions seamlessly in line with the robust plan designed with the client.

The Human Touch Consulting

Embed

We ensure the sustainability of solutions through the transfer of knowledge and skills.

The benefits of Consulting

The Human Touch Consulting

Greater
Collaboration

Improved collaboration, a sense of belonging, and teamwork are fostered through well-designed Organisational Culture and Values Design.

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The Human Touch Consulting

Higher
Profitability

Employee Value Proposition strategies drive greater profitability and shareholder value by reducing absenteeism and retaining talent.

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The Human Touch Consulting

Engages
Staff

Change Management initiatives improve organisational performance and transparent communication, leading to greater engagement among employees.

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The Human Touch Consulting

Strategic
Alignment

Strategic Alignment is achieved through Workforce Planning and HR Infrastructure Design, which align HR functions with strategic business objectives and ensure the workforce is optimally utilised.

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The Human Touch Consulting

Supports
Career Growth

Competency and Career Management provide employees with clear professional goals and career paths, directly influencing promotion and learning paths.

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The Human Touch Consulting

Attracts
Talent

Total Rewards Strategies improve employee retention and help attract top talent by creating a cost-effective and adaptable rewards system that meets diverse employee needs.

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The Human Touch Consulting

Improves
Processes

HR Infrastructure Design contributes to organisational effectiveness through streamlined processes, clear accountability, integrated systems, and technology integration.

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Frequently asked questions
about Consulting

Yes, our services are highly customisable. Whether you're a small business, startup, or a large corporation, we tailor our consulting solutions to your specific scale, scope, and sector.

Solve Your Business Problems with Consulting
We always assign our most skilled consultants to your project to ensure its success. You're guaranteed to be given the expert needed from start to finish.

What our clients say

We would like to express our deepest gratitude to The Human Touch team for the exceptional consulting services provided to ATNS, in particular with our Organisational Design project. The team’s expertise and understanding of our organisation’s needs have significantly contributed to our strategies, plans, and practices. Their professionalism, work ethic, and creative solutions have greatly improved the efficiencies and effectiveness of our ways of work.

Gayle Serema

Chief of Human Capital at Air Traffic Navigation Services (ATNS)

The Human Touch has been more than a service provider to me. The team goes beyond the call of duty to offer bespoke HR services with a human touch, empathy, and understanding of each organisation’s unique requirements in the people space. In supporting their clients, they have continuously presented themselves as a strategic business partner that takes the time to immerse themselves in the client’s environment and understand their unique business needs. I trust them to support me in co-creating fit-for-purpose business solutions in all my roles, having worked with them across multiple industries and in different organisations from hospitality and insurance to legal services. The solutions they have provided are multi-faceted and diverse. This team is my go-to when I need to engage a dynamic think-tank. They remain my trusted business partner.

Rachel Masuku

Chief People Officer at Norton Rose FullBright

I have had the pleasure of using the consulting services of The Human Touch for the past three years on our strategic HR-related projects. I have always been pleased with the quality of work that THT has produced for the GEPF. Their work ethic is of a very high standard, and they keep to timeliness according to the agreed-upon project plans. Thank you, THT!

Siyanda Dyeshana

Head HR Manager at the Government Employee Pension Fund (GEPF)

Working with The Human Touch has been an absolute pleasure, an experience I'll always cherish. Their professionalism, courtesy, and client-centric approach are exceptional. When our HR function at Mangosuthu University of Technology (MUT) was struggling, The Human Touch skillfully guided us through their engagement methodology, expertly addressing our human capital challenges. I highly recommend The Human Touch to any organisation seeking top-"I'm delighted to recommend The Human Touch, a top-notch consulting firm that provides expert HR leadership, guidance and support to organisations of all sizes. Through their work with Medshield, The Human Touch showcased exceptional skills, including effective communication, superb organisation, and a steadfast commitment to ethical practices. They foster positive relationships with HR teams, clients, and stakeholders, and collaborate seamlessly with strategic partners. I wholeheartedly endorse The Human Touch for any organisation seeking comprehensive HR solutions with optimum impact on business results. Their expertise, collaborative approach, and exceptional skills make them an invaluable partner for any business.

Marumo Bogoshi

Former Senior HR Manager at Medshield Medical Scheme

The Human Touch possesses the capabilities to collaborate with businesses and their personnel to fully optimise all aspects of the human resources value chain. They are genuine partners who can significantly enhance HR competencies within an organisation.”

notch HR solutions – their expertise, support, and impact are truly remarkable!

Dr Jerome Mabaso, Former Acting Vice Chancellor

Resources & Planning - at the Mangosuthu University of Technology (MUT)

The Human Touch, a trusted strategic partner, provided Harith General Partners with strategic and operational support across all aspects of the HR value chain. Their tailored assistance enabled our business to achieve its strategic objectives by ensuring the necessary talent, competencies, and capabilities were in place. The Human Touch demonstrated exceptional expertise in HR, spanning from transactional services to strategic design and implementation, and their wealth of knowledge and skills was invaluable to our success

Elaine Kleinhans

Senior HR Business Partner at Harith General Partners (HGP)